Shipping and Ordering Policies
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Peak Cycles
Guarantee
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Prices
and Ordering
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Tracking
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Bikeparts.com guarantees 100% satisfaction. If for some reason you are not satisfied with the product you purchased, you can exchange or get a refund for the item and we will credit your account. Bikeparts.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel your order and refund your full purchase amount at their sole discretion. Availability: All products are subject to availability and prior sale. Prices on our website are in effect until they are removed from the pages. Peak Cycles is not responsible for any errors appearing in our website. All orders are subject to acceptance by Peak Cycles. Adjustments: We will always contact you regarding any unexpected delays, backorders, or differences in pricing. Adjustments to pricing and shipping rates can be completed on your order even after the order has already been processed. Payment: Our online catalog prices are in U.S. currency. Our Secure Online Order Processing accepts Master Card, Visa, Discover, and American Express.
Fax or Mail Orders: You
may also print out our order form and send your order through
the mail or fax.
If you fax it: Completely fill out the order form and please include your credit card information. Send to: 1.303.215.0156 Price Protection: If we lower the price on any item within fifteen days from purchase, Peak Cycles will gladly refund the difference upon request. Sales Tax: If your order is shipped to a Jefferson County, Colorado address, a 4.2% sales tax for the merchandise is charged. If your order is shipped to a Colorado address other than in Jefferson County, a 3% sales tax will be charged. There is no tax implied on service, shipping, or products delivered outside of Colorado. Tracking ShipmentsAll military addresses will be shipped USPS. You will be e-mailed a Tracking Number (FedEx) or Confirmation number (USPS) on the day your product is shipped. Keep this number, you will need it to track your order. If you need to obtain this number please call us toll-free (888) 606-1616 or email us at contact@bikeparts.com
You can call our Customer Service number toll-free (888) 606-1616 OR e-mail us at contact@bikeparts.com to find out your shipping information. Security
Due to limited availability of some of the products we sell, a particular item may be out of stock. If this causes your order to be sent in more than one shipment, Peak Cycles will pay postage on all shipments after the first one. WarrantiesManufacturer's Warranties: All items in Peak Cycles (bikeparts.com) are covered by a specific manufacturers warranty. For an item to be covered by the manufacturer, the item must be defective and these defects must be a result of normal use or manufacturing. Damage from accidents, misuse, poor installation, and racing are not covered under manufacturers warranties. Make sure to keep a copy of your invoice for proof of purchase. Shipping in both directions are not covered under any warranty. Peak Cycles (bikeparts.com) Warranty: Peak Cycles extends each Manufacturer's Warranty to the original purchaser for the original merchandise only. If you feel that you may have a product that meets the criteria for a Manufacturers Warranty, please contact Peak Cycles at 1.303.216.1616. Or you may e-mail us at contact@bikeparts.com with your problem and invoice number. Returns, Exchanges and Order CancellationsItems may be returned within 30 days of purchase. All returns must be in new condition (uninstalled) and in the original packaging. Any items returned after 30 days are subject to a 15% restocking fee depending on the situation. Any items older than 60 days cannot be returned. Bikes can only be returned in exceptional circumstances and within 7 days of purchase. There WILL be a 6% restocking fee on any returned bikes. Please call us at 303.216.1616 or email us at contact@bikeparts.com for a return authorization number. Customer ServiceDo you have any questions? Please write, call, or e-mail us at:
All orders are typically shippped within 48 hours. Peak Cycles (bikeparts.com) will not ship United Parcel Service to P.O. Boxes. If you want your item shipped to a P.O. Box, please choose United States Postal Service Priority. All Internet Orders received by 4:00PM EST, Mon.-Fri will ship the following business day. Orders placed over the weekend will be processed on Monday. All backorders are shipped by Ground Shipping or First Class Mail only. If you have paid for faster service, your credit card will be refunded the appropriate amount. All military orders must be shipped by U.S.P.S. (4-8 business days). Heavier and oversize orders may be subject to higher shipping rates. You will be notified if there are changes in your billing amount. Shipping charges are derived from shipping, handling, and insurance fees. International Orders
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