Frequently Asked Questions
Peak Cycles (bikeparts.com) uses a cookie to keep track of the items added and removed from your shopping cart. You will need to enable your cookies in order to purchase from us. After you have modified your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout. Here's how to change the settings on Internet Explorer and Netscape:
If you'd like to learn more about cookies and how they effect you, please visit Cookie central.
During your checkout process you will have an opportunity to enter your code on the payment information page (where you add your credit card info).
If you have made an order before with us, then we have stored your billing information from your previous order.
You will need to use your login and password from your previous order in order to access this feature.
The login for all accounts on our site will always be your E-mail address, and the password you chose when you make your first order.
If you do not have a login and password, then simply create a new account.
If you have forgotten the password for your account, go to the Forgot Password,
enter your E-mail address in the box, click Submit, and a reset link valid for 30 minutes will be mailed to you.
Click the link and you will be redirected to the Reset Password page.
Peak Cycles (bikeparts.com) uses United Parcel Service and the United States Postal Service for shipping (Military orders must choose USPS),
we provide you this tracking number via an email when the item is shipped. You can either call us at 888.606.1616 (10-6 Mountain Standard Time, Mon-Sat),
or E-mail Customer Service if you did not receive a shipping number or have lost the one that was provided.
You can find out your order information by calling us at 888.606.1616 (10-6 Mountain Standard Time, Mon-Sat),
or E-mailing Customer Service. Order status information is not available online through our site at this time,
however You can track pakages through www.UPS.com and www.USPS.com with the tracking number we provide you.
U.S. orders are shipped either FedEx Ground, FedEx 2nd Day or U.S. Postal Service Priority (recommended).
Shipping charges are based on the weight and size of your items.
Yes, we do ship internationally based on the customer's ability to provide bikeparts.com with adequate information to help prevent overseas fraud.
We require all International orders to be paid by PayPal. International orders can be placed directly on our website.
After you place your International order you will be sent a PayPal request for payment.
When you view a specific item, if it is out of stock, you will not be able to place the item in your shopping cart.
If the item is out of stock, you will have the option on the specific item page to be emailed when the item is back in stock.
When you check out, all of your ordering information that you submit to us is secure, using SSL Encrypted Technology.
You can see this by checking out the bottom left hand corner of your browser. You will see a complete key if you use Netscape or a locked padlock in Explorer.
If you have any questions regarding the security of your information, please contact us with any questions at 888.606.1616 (10-6 Mountain Standard Time, Mon-Sat),
or E-mail our Customer Service.
Orders are processed within a 48 hours after you submit the order to us. If you have any questions or would like to cancel your order,
please contact us at 303.216.1616 (10-6 Mountain Standard Time, Mon-Sat), or E-mail our Customer Service.
To Price Match an item when you are ordering via the Web, simply email us the item, the price and where you saw this price (with the link to product on the competitor's website).
It must be a Nationally advertised price from a reputable company. The item on the competitor's website must be in stock and offer a shipping window of less than 48 hours.
We do not price match any items from auction websites such as eBay. If you are matching a price from a catalog or magazine, please include the issue.
To return an item, simply send the item back to us, either insured US mail, UPS or FedEx (Note: We do not accept C.O.D.'s). Enclose a copy of your order form and write a note as to why you are returning the item.
Send to: Peak Cycles - BPC Returns1224 Washington Ave
Suite 145
Golden, CO 80401.